Contact Us
This page tells you how to reach the editorial team behind Crypto Casinos, what we can realistically help with, and where to go instead when your question is about a casino account rather than our reviews. If you have spotted an out-of-date bonus term, a withdrawal that no longer clears as quickly as a site claims, or a page that needs correcting, this is the fastest route to someone who will act on it.
How to reach the editorial team
Email is the only channel we operate. Write to [email protected] and aim to include the page you are referring to, the casino brand involved, and what you think is wrong or missing. We read every message and reply to enquiries that need a reply, usually within a couple of working days. We do not publish a phone number, and we do not run live chat — everything is handled in writing so there is a record of what was raised and what changed.
Messages fall into a few broad buckets, and knowing which one yours belongs to saves time:
- Corrections and factual disputes — a bonus percentage has changed, a cashback rate has been cut, a payout method has been withdrawn, or a brand no longer serves your region.
- Reader experience reports — what actually happened when you deposited, claimed a bonus or requested a crypto withdrawal at one of the sites we cover.
- Commercial and partnership enquiries — operators, affiliate managers and agencies asking about listings.
- Content and rights — questions about our written material, author credits or republishing.
Where commercial relationships sit
We should be straight about this before you write to us. Crypto Casinos earns commission when a reader signs up through some of the links on this site. That funding pays for the research, but it does not buy a position in our rankings, it does not soften a review, and it does not stop us publishing a drawback. If you email as an operator asking for a higher placement in exchange for a better commercial deal, the honest answer is that we will not do it — the ranking reflects our own assessment and nothing else. If you email as a reader suspecting a listing has been bought, say so plainly and we will explain how that brand was assessed.
What we can help with — and what we cannot
We are an independent comparison site. We do not hold your funds, we cannot see your account, and we have no authority over any operator's decisions. That line matters most for readers of a site focused on fast crypto payouts, because the questions that hurt most are account questions.
| We can help | We cannot help |
|---|---|
| Explain how a listed welcome offer works and what conditions attach to it | Credit a bonus, extend an expiry or reopen a forfeited offer |
| Point you at the right section of a casino's own terms | Release a pending withdrawal or speed up a blockchain confirmation |
| Correct or remove information on our pages that is wrong | Access, unlock, verify or close your casino account |
| Record your experience and factor it into future reviews | Act as an adjudicator or arbitrate a dispute with an operator |
| Signal where a brand's stated terms and its behaviour appear to diverge | Give legal, tax or financial advice on your crypto holdings |
If your money is stuck, contact the casino's own support first, in writing, and keep the thread. If that goes nowhere, check the operator's terms for the complaints route and any alternative dispute body it names. Then tell us — a pattern of unresolved payout complaints is exactly the kind of thing that changes a listing.
Reporting a problem with a listed brand
Reports are far more useful with detail. A message saying "site X is slow" gives us nothing to verify; a message with dates, amounts and the coin used gives us something to check against the operator's published terms.
- Name the brand and the page on our site where you found it.
- State the date and, where relevant, the cryptocurrency and network you used.
- Describe what you were told would happen versus what happened.
- Note any verification request you received and what documents were asked for.
- Attach or quote the operator's reply if you have one.
Send only what is needed. Never email us your passwords, seed phrases, private keys, full card numbers or photographs of identity documents — we have no use for any of it and will not ask.
Brands you are most likely to be writing about
Most reader mail concerns the sites at the top of our rankings, so here is the short version of why each sits where it does and where each one frustrates people. These are editorial assessments based on research and published terms, not customer-review scores, and not the result of us depositing or playing.
BetPanda
BetPanda heads our list because its proposition is built around crypto from the ground up rather than bolted on: a fast, low-friction cashier and a promotional structure that keeps giving beyond the first deposit. The headline package is a $750k World Cup Race, 10% weekly cashback and a 100% bonus up to 1 BTC. Those figures are quoted in the operator's own currency, so convert before you judge the value in GBP, and read the wagering requirement, maximum bet while a bonus is active and game weighting before you claim — the race in particular runs to its own qualifying rules and end date. The limitation worth knowing: promotions this layered are easy to breach by accident, and a single oversized spin during bonus play can cost the lot. Anyone who wants a plain deposit-and-withdraw experience may find the constant promotional churn more noise than benefit.
CoinPoker
CoinPoker earns its place for a different reason — it is a poker room first, so the money moves between players rather than purely against a house edge, and the rake-driven economy suits regular grinders more than casual spinners. The welcome offer is 150% up to $2,000, typically released in stages as you generate rake rather than handed over at once, which means the headline number is a ceiling and not a payment. The obvious drawback: if you do not play poker, most of that value is unreachable, and the traffic and game selection will never match a full casino floor.
Cryptorino
Cryptorino is on this page for readers who want the crypto-native experience without a maze of overlapping promotions. The offer is a 100% match bonus up to 1 BTC plus 10% weekly cashback, and the weekly cashback is the part that matters more for most people, because it returns something on losing weeks without needing you to clear a wagering target first. Check whether the cashback is paid as cash or as bonus funds, and what minimum loss triggers it. The limitation: a 1 BTC ceiling is theatre for the vast majority of players, the realistic value sits in the cashback, and the brand carries less name recognition than the larger crypto rooms, so do your own due diligence on its terms before committing a meaningful balance.
Comparing the offers before you write in
If your email is going to be "which of these should I use", the table below is the honest answer we would give back. Ratings are our editorial scores.
| Brand | Rating | Headline offer | Main appeal |
|---|---|---|---|
| BetPanda | 10.0 | $750k World Cup Race + 10% weekly cashback + 100% up to 1 BTC | Layered, ongoing promotions |
| CoinPoker | 9.8 | 150% up to $2,000 | Poker-led, rake-based value |
| Cryptorino | 9.8 | 100% up to 1 BTC + 10% weekly cashback | Simple match plus weekly rebate |
| Punkz | 9.8 | 20,000 USDT welcome bonus + 15% cashback | Stablecoin-denominated value |
| Hyper Lucky | 9.8 | 20% daily cashback up to $10,000 + 100 free spins | Daily rather than weekly rebates |
| Winna | 9.7 | Up to 60% rakeback + 25% instant cashback | Instant rebate mechanics |
| Thrill | 9.7 | Up to 70% rakeback + 10% cashback | High headline rakeback tier |
| BC Game | 9.7 | Four match bonuses up to $4,000 + 400 free spins | Staged multi-deposit package |
| Wild.io | 9.5 | 400% match up to $10,000 + 300 free spins | Large first-deposit multiplier |
| Vave | 9.5 | Up to 4 BTC + 100 FS + 5% cashback | High ceiling across deposits |
All of these require your own deposit and real stakes to unlock, so none of it is free money. Rakeback and cashback percentages are usually tiered by activity — "up to" is the top rung, not the standard rate.
Questions about deposits, withdrawals and costs
A large share of our inbox is about money movement, so here is the general shape of it before you ask. Taking part costs whatever you choose to deposit, plus the network fee charged by the blockchain you use — that fee goes to miners or validators, not to the casino, and it rises when the network is busy. Bitcoin transfers cost more and confirm more slowly than transfers on faster chains, which is why many players on payout-focused sites hold stablecoins instead.
- Minimums and maximums — every operator sets its own per-transaction floor and ceiling, and often a daily or monthly withdrawal cap. Check both before your first deposit, not after a win.
- Processing versus confirmation — "instant" almost always describes the operator's approval step. Once the transaction is broadcast, the network decides how long confirmation takes.
- Network choice — sending a coin on the wrong network is the single most common way readers lose funds, and it is usually irreversible. Match the network exactly to the deposit address given.
- Fiat routes — some crypto-led sites also accept card or bank transfer, sometimes via a third-party on-ramp that adds its own conversion spread. Those routes generally carry more paperwork and slower payouts than a direct crypto withdrawal.
- Conversion — if you fund in GBP and play in a coin or stablecoin, you carry the exchange movement between deposit and withdrawal. That can work for or against you.
We publish what operators state. We cannot confirm what any given payout will take on the day, and we do not present advertised speeds as tested results.
Questions about games and the wider offering
If you are writing to ask what these sites actually contain, the categories break down fairly consistently: slot machines from third-party studios; table games such as blackjack, roulette and baccarat in RNG form; live-dealer rooms streamed with human croupiers; video poker and, at CoinPoker, player-versus-player poker; and the crypto-native originals — crash and "crush" style multiplier games, dice, plinko, mines and wheel games, most of which run on a provably fair system that lets you verify each round's outcome yourself. That verification mechanic is genuinely different from a conventional RNG slot and is one of the real advantages of crypto-led sites.
Several of these operators also run product lines beside the casino. Sportsbooks are the common one, covering football, tennis and esports with in-play markets and settlement in the same wallet; CoinPoker's poker room is its own product rather than an add-on; and rakeback, VIP tiers and race leaderboards often span both casino and sports activity. The economics differ — a sportsbook margin is built into the odds, while casino games carry a fixed house edge per title — so bonus terms for one rarely transfer cleanly to the other.
Eligibility, age and where the rules sit
Everything on this site is for adults aged 18 and over. Each operator sets its own terms on who may open an account and from where, and those terms are the ones that bind you — read the restricted-territories clause before depositing. Crypto casinos are typically licensed offshore rather than by the British regulator, which changes the consumer-protection picture: the dispute routes, deposit-limit tools and complaint bodies available to you are the ones named in that operator's own licence and terms, so check what they are before you fund an account rather than after a problem starts. Crypto gains may also carry tax consequences depending on your circumstances; that is a question for a qualified adviser, not for us.
If gambling has stopped being entertainment, our responsible gambling guidance sets out deposit limits, self-exclusion and the support services available. Readers who want more background on the team and how we work will find it on our about us page, and the terms and conditions explain the basis on which this site's content is published. We also maintain a separate guide to casinos outside GamStop for those researching that specific route.
How we assess the brands you are writing about
So that you know what standard a complaint is measured against: we research each operator's published terms, licensing statements, banking pages, game libraries and promotional conditions, then weigh them on withdrawal mechanics and stated timings, the real cost of a bonus once wagering is applied, the breadth and quality of the game range, verification demands, and how clearly the operator communicates its own rules. Reader reports feed in and can move a brand down. Commission never moves a brand up. Where we are unsure, we say so rather than filling the gap with a guess.
Commercial and media enquiries
Operators, affiliate teams, agencies and journalists should use the same address, [email protected], with the nature of the enquiry in the subject line. For listing enquiries, include the licensing details, supported cryptocurrencies, withdrawal limits and full bonus terms up front — it is what we will ask for anyway. For press enquiries, tell us your deadline and we will say honestly whether we can meet it.
Before you hit send
A short checklist that gets your message answered faster: name the brand, name the page, give the date, say what outcome you are looking for, and leave out anything sensitive. If your issue is an account or a payout, contact the operator first and send us the outcome — that is the version we can actually use. If your issue is something we have published, quote the line and we will check it, correct it or explain why it stands. Either way, take your time over it; there is no rush at our end, and a considered message is worth more than a fast one.